Frequently Asked Questions
Everything you need to know about ordering, shipping and our products.
How do I place an order?
Browse our shop or menu, add items to your cart and proceed to checkout. You can pay by card (Stripe) or cash on pickup.
Can I order for pickup?
Yes. Select Pickup at checkout. Our pickup location is Wentworthville, please arrange a suitable time before coming. Our products are also available in-store at our Schofields retail partner, with more retail locations coming soon.
Can I modify or cancel my order after placing it?
Please contact us immediately via WhatsApp on 0421 151 813 or email hello@annamexpress.com.au. Once an order is being prepared we may not be able to make changes.
Do you have a minimum order value?
No minimum order value. Delivery fees are calculated based on your order value and location at checkout.
Where do you deliver?
We deliver across Australia and New Zealand.
How long does delivery take?
Orders are processed within 1 to 3 business days. After dispatch, delivery takes 2 to 7 business days depending on your location and chosen carrier. Remote areas may take longer.
Which carriers do you use?
We ship via CouriersPlease or Australia Post. You can choose your preferred carrier at checkout.
Will I get a tracking number?
Yes. You will receive a tracking number by email once your order is dispatched. You can also track your order anytime from your account dashboard under My Orders.
Do you ship refrigerated or frozen items?
No. We currently ship dry goods only including spices, biryani mixes, lentils, rice and pantry essentials.
What are your hero products?
Our specialty is authentic South Indian biryani mixes including Chennai Bhai Wedding Style, Ambur Style, Dindigul Style, Thalappakatti Style and Hyderabadi Style. Just add your choice of meat or vegetables, water and rice.
Are your products locally made?
Yes. Our biryani and curry mixes are made locally in Australia with no artificial preservatives.
Do you have cooking instructions or recipe videos?
Yes! We post recipe videos and step-by-step cooking guides on our YouTube channel showing exactly how to cook using our mixes. Subscribe at youtube.com/@annamexpress for the latest videos.
Do your products contain allergens?
Many of our products contain seeds, nuts, oils and dairy. Full allergen information is listed on each product page. Please check before ordering if you have any allergies or dietary requirements.
What is the shelf life of your products?
Shelf life varies by product and is listed on the packaging. As our products are made without preservatives, store them in a cool dry place and consume before the best before date.
Do you offer wholesale or bulk pricing?
Yes. We supply restaurants and offer bulk pricing for large orders. Contact us at hello@annamexpress.com.au or WhatsApp 0421 151 813 for wholesale enquiries.
Do you offer catering services?
Yes. We cater for corporate events, weddings, birthdays and private functions. Browse our catering packages online and submit an enquiry.
How much notice do you need for catering?
We require a minimum of one week notice for catering bookings. For larger events we recommend reaching out as early as possible to ensure availability.
How do I get a catering quote?
Visit our Catering page, select a package and submit an enquiry form. We will get back to you within 24 hours.
What is your return policy?
We do not accept change of mind returns on food items. If you received a wrong or defective item, please contact us within 48 hours of delivery with photos and your order number.
Who pays for return postage?
If we made an error such as sending a wrong or defective item, we cover return postage. In all other eligible cases, the customer is responsible for return postage costs.
How long does a refund take?
Once we receive the returned item in its original condition, refunds or replacements are processed within 5 business days.
What if my order was damaged in transit?
Contact us within 48 hours with photos of the damage and your order number. We will resolve it for you directly and handle any carrier claims on your behalf. You will not need to contact the carrier yourself.
Do I need an account to order?
You can checkout as a guest. However creating an account lets you track orders, save addresses and view your full order history.
How do I reset my password?
Click "Forgot password?" on the login page and enter your email. You will receive a reset link within a few minutes.
How do I update my delivery address?
Log in and go to My Account, then Addresses to add, edit or remove saved addresses.